Poor and inefficient - Avoid Afrihost!

I cancelled my fibre line due to poor and limited support from Afrihost. There is no telephonic support. Customers are forced to use a Whatsapp support chat of which the agents are *********** and copy and paste responses off a template. A simple request cannot be dealt with efficiently and within a reasonable time.

Line speeds are poor due to the shaped data on 20mbs uncapped lines for the price that is being charged. I switched to another fibre provider and Afrihost terminated my service at 8pm on 31/10/2018 instead of at midnight but have the nerve to instantly debit me in past for upgrades on my fibre package. Will I get a refund for this as I had paid for a full month which wasn't delivered?