Poor and disgusting you cant even call it service

The worst people ever to deal with I'm still waiting for management to call me back left 25 messages with 25 different people including the receptionist.i even sent Warren a number of emails he still to return my calls or emails.Both him and Mark are running or on calls for 7 days straight now dont even know if that's possible. I logged a complaint with that dept no one called me back after requesting that. I have rated all the agents a 0 in the survey they not even bothered that 25 people got 0 for service.i have lost out 4 days of work due.to them. Lost out on online sgoes I booked for that my family and I couldnt watch due to service. What does one do to get service