Poor aftersale

You people's service is absolutely terrible. I've never In my life dealt with a company who doesn't care if you cancel your service with them. I assume you have to much business. I am without Internet for a week and all your techinal service Consultants tell me over whatsapp is that it's being escalated with no feedback I am starting to think it's just an automated reply to buy time. First consultant told me I am welcome to cancel with absolutely no remorse or Compassion for the client. Seems like this is the only way I might get feedback well I hope. Can you sort out my Internet or cancel my subscription if you even care.