Poor Afrihoist Service and Technical assistance

My Internet is not working since Friday evening and Afrihost is not helping me to resolve the issue. I have called more than 20 times to afrihost and left more than 50 callbacks and only a few were answered back after 2-3 hours. Issue: All the 4 green lights are on in the Fibre box , however, when i Connect the lan cable from the fibre box to my laptop, i do not get any internet. No internet available, site cannot be reached. Afrihost agents have tried to troubleshoot many times but with no luck. The DNS Server and Default gateway is incorrect. I also spoke to many agents in Metro Fibre and there is No issue on their end, it's an afrihost who needs to resolve my issue ASAP. I have been asking for help from Afrihost since Monday morning and no one is responding to my request. No one is fixing the issue. This morning I spoke to an afrihost Agent and he told me that this is Afrihost issue and this can be resolved by running some settings and configuration at Afrihost. he said that he has escalated this issue and will contact his supervisor also said that this issue will be resolved within an hour and someone from Afrihost will contact me ASAP to fix this issue.

This is the poor service from Afrihost and no one is taking the responsibility to address to the issues. I cant work if there is No internet. I have not worked since yesterday.