poor account handling and poor service

I have had issues with Afrihost for over 3 months, my debit orders have not been going off my account and I have been notified by email. I make eft payments every month due to their system issues with Capitec bank.

I have made submission of all my proof of payments and have been told that my account is in credit all the time. I was asked to later complete a review form on 26-October-18 and again 06-December-18. where a service ticket was provided and I am still a disabled user.

3 of their consultants have told me that most capitec users are having difficulties. NOW CLEARLY THEY SHOULD KNOW THIS BY NOW. I contacted Afrihost today and the poor service was appalling, the manager (Wendy) option 3 was not helpful and hang up on me.

Afrishost sent me an invoice for services they have cancelled yet my account is in credit.

This service is disgusting

service tickets

#WJY- ********** 7

response: Good Day Mathabo,

We are glad to assist you.

Your account is in good order now and your services are in active status.

Thank You !

Afrihost.com Pure Internet Joy

[#NTZ- ********** 1]: response

Hello Mathabo,

Thank you for providing the documents. However, the account "A ********** 0" is not disabled, but active from our side. Please confirm whether this is the correct Afrihost account number which you were mentioning about.

Also could you please specify your ID Number for further clarification.

Thank You!

Afrihost.com Pure Internet Joy!

come on guys what is this