VH
Vernon Hunter-Smith
1 reviews | Active since Oct 2014
17 Jun 2020, 08:37
Poor 1st line support
Afrihost’s 1st line support is consistently poor. I consistently get some vague unspecific feedback to my cases. Seems like a delay tactic. Their response stats looks good, but the quality of your support is low. First time resolution of issues is nil. Magically problems are resolved with no details of what the problem was, or what was required to resolved. That’s after you’ve spent hours to and fro with emails redoing all sorts of troubleshooting that you already did before you bothered to contact afrihost support.
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Vernon Hunter-Smith's updateReviewer Update
16 Sept 2020, 14:24Service levels from Afrihost continue to be poor. You can expect the same reboot your equipment play for sure. That is if it isn’t turn off all you equipment for 20-30mins and try again. They can’t troubleshoot anything. Fault again today, ONT and router all reporting normal. Reboot all my equipment; no DHCP and arrive lights on ONT normal. Logged a call, got two similar responses to turn my equipment off for 20 mins. I didn’t do that. Few mins later check my router and it’s connected again. ????♂️
VH
Vernon Hunter-Smith's update16 Sept 2020, 14:24
Reviewer Update
Service levels from Afrihost continue to be poor. You can expect the same reboot your equipment play for sure. That is if it isn’t turn off all you equipment for 20-30mins and try again. They can’t troubleshoot anything. Fault again today, ONT and router all reporting normal. Reboot all my equipment; no DHCP and arrive lights on ONT normal. Logged a call, got two similar responses to turn my equipment off for 20 mins. I didn’t do that. Few mins later check my router and it’s connected again. ????♂️