POINTLESS ****TY FIBRE

I upgraded ti 20mbps fibre from Afrihost. Since the upgrade I have not been able to connect at 20mbps. My wife had to call in to query this last week and get it resolved. It only worked for 2 days and then became super slow again. I called the call centre on 16 Jan and was on the call with an agent for over 75 minutes before the call was cut on me and never returned. The problem was not resolved. I called back on 17 Jan and asked to speak to a manager to resolve the issue. I distinctly told the agent that I DO NOT want to be out on hold but guess what I was put on hold and held on for 37 minutes before the call was again cut. I was out on hold because I asked to speak to a manager. I guess it takes 37 minutes to check if there is a manger available to help me and thereafter without any feedback the call is cut. What kind of service is this? Instead of CEO GIAN sending endless marketing mails he should make sure customers are getting the service they pay for and the customer help desk is actually helping their customers. When will this be resolved? Will someone from AFRIHOST even bother to contact me to resolve the issue? And just by the way....dont call me during the day when Im at work to fix the problem, call me when Im at home. ********** 037