plug and play my lily-white... Ref GUY-***2

Well i am unsure how to continue, we certainly live during tomes of a failed state, and everything surrounding it. Just received my plug-and-play device from afrihost that i had to pay a premium for only to find out that something is wrong and i cannot connect. i went this option because the vodacom fibre is down more than 20% of the time due to cable issues. I have had poor dealings with afrihost since last they sold me fibre, without it being available in my area. Gian, what is happening to your company...!!!!!