PLEASE READ - AWFUL EXPERIENCE

THE WORST EXPERIENCE!!!!!!! Please read this before considering them. I had the most awful experience with Afrihost and Frogfoot. Firstly, the reason I chose afrihost was because my neighbours had a successful installation and activation process and everything was sorted in 2 weeks. Following this, I didn't read any reviews which I should have. I then purchased my package and within a couple days the router arrived (this being the only success). The website advertises that within 2 weeks of ordering your package, people will come to install the fibre network and connect it to be up and running. After 3 weeks, no one had shown and heard nothing from Afrihost. I called and they had made a mistake on their side regarding my address. A week later, people arrived to install but again, Afrihost got my address wrong (they got very lost) and further they could not install because the installation people could only do complexes, not individual free-standing houses. I informed afrihost and they rescheduled installation for OVER a week later. The new installation guys arrive only to tell me that they've installed everything but the wifi needs to be activated on Afrihost's side as they cannot get it to turn on.

5 weeks later, I am on the phone to afrihost every day, emailing them everyday and on the WhatsApp line. Every excuse was given, like there is a faulty line in the area, there is maintenance, the issue is on Frogfoot's side, all obviously **** as my neighbour's fibre runs on the same line and had been working perfectly.

8 weeks of frustration had gone by before someone arrived, out of nowhere without scheduling a date/time (very inconsiderate) to fix the actual wifi box which actually was the issue from the start. By then, I had contacted them over 30 times, mostly via the phone. I spent over R1500 on data and airtime contacting them and so that I can participate in my degree as I am in my final year law and due to covid, my degree is online meaning wifi is essential for downloading, uploading, streaming live lectures, meetings... Each response I was met with a generic paragraph and "we have re-escalated the matter to Frogfoot." I asked for managers' numbers or anyone with higher authority but you can ONLY chat to inexperienced helpline operators who clearly cannot complete their tasks. Lastly, in their package deal, they offer a free router as a bonus to choosing the package. The router turned out to be cheap, terrible quality and literally only worked in 1 room, the connection gets lost 1m from that room.

I have since cancelled my contract and am moving to another service provider. In comparison, my new host has sorted me out within 2 days with personal friendly and reliable service.

I write this because I wish I had read reviews beforehand because with Afrihost and Frogfoot you don't know what service you will receive, as I had expected my neighbour's service.