Pity there is no zero rating. Trying to cancel services is a total nightmare

I have been trying to cancel my account since 1 January 2026, yet the matter remains unresolved. Despite sending instructions through the same email and portal channels we used to communicate prior to my cancellation request, Afrihost now claims they did not receive any of my submissions. It makes no sense for me to opt for a “free month” when I had already moved out of the premises. Nevertheless, Afrihost continues to claim that data was used after I vacated the property, which is simply not possible. I have been out of the premises for two months already. To make matters worse, I am now receiving daily emails threatening service cancellation for a service I have already been trying to cancel for months. This is unacceptable, and the handling of this matter by the representatives I’ve interacted with, including Thulani and Richard, has been extremely disappointing. I request that my account be cancelled immediately and that all charges incurred after my move out date be reversed.