Phone not working for 4 days - Afrihost not doing anything about this

<p>Afrihost has usually offered fantastic service, but now, it's turned horrible.</p> <p> </p> <p>The Afrihost app correctly shows that I have R14+ airtime on my account, but whenever I try to make a call, I am told that I do not have sufficient airtime. I logged a ticket on 28 May (JOI-***3). I received a message on 29 May saying that the problem was resolved and I needed to reboot my phone. I did so, it still didn't let me make calls and I rep**** to the mail. I was told it would be escalated to the developers. When I called on 31 May, the consultant confirmed that it was NOT actually escalated. ticket XFP-***5 was then logged. It's now 1 June and I still cant make any calls.</p> <p> </p> <p>On the first of each month Afrihost is supposed to top up my airtime. They've topped up my data but not airtime.</p> <p> </p> <p>It's immensely frustrating that I have a phone for business purposes and I can't make a call (I hear a message that I don't have sufficient airtime and I must load airtime - even though the app still shows I have sufficient airtime).</p> <p> </p> <p>I called afrihost and was promised a supervisor/manager would call me back, but this has not happened. I am paying for a service that is not being delivered and there's no effort by Afrihost to resolve this. Completely unacceptable!</p>