Payment sent yet still suspend account and no urgency to assist

I am writing out of sheer frustration with Afrihost’s service. Last week Thursday, I made an immediate payment with the reference A***1. After following up through the chat service, I was told the payment hadn’t reflected and was advised to either contact accounts directly or wait patiently. I chose to wait, but the payment still hasn’t been acknowledged.

Today, to avoid the same problem, I made another immediate payment using my wife’s account. Yet again, my account shows no record of this payment. Reaching out through WhatsApp chat, I received the same unhelpful response to contact accounts. Calling the provided number was no use either, as the lines are down.

This ongoing issue is causing me significant inconvenience due to Afrihost’s poor service and lack of urgency. I demand immediate feedback and a resolution to this matter.

Afrihost, this is unacceptable.