paying for service I am not getting

i had constant technical problems with my adsl line from affrihost , they charge me for a 10meg line but I only got 2meg's at the best and mostly a dead line. the technical department blamed telkom and telkom blamed the underground cables. I do not care were the fault is but I care that they charge me for a service which I did not get. I asked accounts on more than one support ticket to fix by bill and refund me for the non service. They still did not do any thing. Just to update you - my line is still faulty and I had no option other than to cancel the service ( for which I must still pay a 30 day in advance althou there web site says no contracts and cancelation before the 25th of each month can be done)<br> <br> 2 March<br> good Day Erenst<br> <br> Unfortunately we can not pass any credit on your account until your line issue has been resolved. You account will only be suspended next Wednesday. If your fault has not been resolved by then please be back in touch with the accounts department. I have escalated your service issues to management they should be in touch soon.<br> <br> Have a great day and please let me know if I can help with anything else!<br> <br> Warm regards<br> <br> Candice.R<br> [URL Removed]<br> Pure Internet Joy