Paying for ADSL service I am not receiving.

As a loyal customer of Afrihost for many years I really struggling writing this complaint.<br> I only followed through (eventually) as this might be the only way my problem is addressed.<br> I have emailed them 10+ times, even contacting them via social media like FB with images of extremely poor internet performance over the last few weeks.<br> <br> I am paying a tidy sum for 10MBPs speed but getting maybe 2MBps performance.<br> After my initial complaints I was moved across to their new ADSL system, with zero improvement to my experience.<br> <br> After all this time the only feedback I seem to be is constant loop of the following:<br> I fixed click a button on our side, please test again and let us know (done this around 10+ times already) OR<br> Most recently a rather surprising comment that I should try another ISP which is something a customer should never hear. I am sick and tired of having to restart my router after yet another mystery update is carried out at Afrihost HQ that does nothing to fix my issue.<br> <br> Help me Afrihost, I am fast losing faith.<br> David Henderson.<br> <br>