Paying for a Service NOT provided

Been having serious issues since yesterday, cannot receive emails, my clients domains and emails are down. I cannot get a hold of anyone at Afrihost to speak to them it as they have a automated message saying I must contact them via WhatsApp, when I contact them on WhatsApp they reply with an automated message, only around 2PM yesterday did my emails start coming through, this morning I'm having the same Issue and I am tired of trying to find a answer. I spend close to R1,000 every month with them for hosting alone, what am I paying for? A service that is not being provided. How am I supposed to work like this? I have a time sensitive business, time is everything, delays like this loses clients.

If I didn't have so many domains and websites with them I would cancel and change to a better service provider, as soon as I can find a solution to move my domains and hosting packages with minimal disruption to my customers I sure will be doing so.

I have had enough now!