Paying for a service I'm unable to use.
<p>Account ********** </p> <p>I've been unable to use my mobile data on my account for about 2 months now. I've contacted Afrihost Customer Support, Afrihost Online Chat, Afrihost Representative on Mybroadband and MTN - all unable to resolve my issue.</p> <p> </p> <p>When connected to the MTN APN the data works 100%, when switching over to Afrihost APN I have no data connection. The sim received calls and makes calls 100%.</p> <p> </p> <p>I was told by Afrihost that I have to provision data through MTN - this took about an hour off my life with the MTN call center, who simply told me that there is not data bundle loaded on my number, and that they only see the airtime, and therefore can't assist me.</p> <p> </p> <p>Back to Afrihost, who remained adamant that the fault is with MTN. I was referred to a representative of Afrihost on the Mybroadband forums, who was of the same opinion. After explaining the situation, he offered to escalate the query on my behalf with MTN - the way it should've been done seeing as I pay Afrihost and not MTN - but this has yet to resolve the issue.</p> <p> </p> <p>I reached out again on Monday to ask for feedback, but have yet to receive a reply.</p> <p> </p> <p>What the deal now Afrihost? I've bene paying for a service the last few months that I can't use. Will you refund the money of reload the data bundles once a solution is finally found.</p>