Paying for a broken line

Over the last 2 weeks my line on afrihost has been broken, giving me inconsistent pings and bad downloads speeds(at times it takes up to 10 mins to download 2mb file). I reported the problem and the 1st guy asked me to do a couple of tests and send the screenshots, I did that. No further response from him. I reported the issues again and guy nr 2 also asked me to do numerous test and screens shots I send it to him, he \reported\" it to telkom and never came back to me or spoke to me again. So I complained again, guy nr 3 then contacted me and wait for it... asked me to do the same tests again and send the results!! So I did it again. Then got a customer service rating sms from afrihost... issue is still not resolved. SO I gave it a 0. Quality at Afrihost asked me why... told him the story and then he asked me to run the tests again and mail it to him!! FFS doing the same test over and over is not going to fix the problem!! And they can see what the old attachments was yet tell me every time to redo it!! Line is still broken 2 weeks later! DO NOT USE AFRIHOST!! THEY ONLY CARE ABOUT SELLING YOU MOBILE DEALS!!!<br> "