Paying for 100mb unthrottled / unshaped fibre and getting 50mb shaped / throttled..

It's been a month since I upgraded both of my two fibre lines / packages from 50mb shaped / throttled to 100mb unthrottled/unshaped which I have with Afrihost but nearly a month later I am still receiving the same 50mbps (most times much / much less) throttled/shaped speed / service. I have posted over 10 replies to tickets, called in three times and sent countless sms's with no success. Only twice was I ever responded to via email where a " generic" email request was forwarded to me requesting specific test results in order for them to " investigate" and "escalate" the issue. This was done/sent on both occasions and receipt of these was confirmed. Thereafter, no reply and no resolution of the same problem almost a month thereafter. I am paying for specific products (2 fibre packages) which I am not receiving. This is no longer a simple " technical issue" but simply breach of contract as you are not providing the product which you are charging me for (100mb unshaped / unthrottled Fibre). It is obvious that Afrihost just doesnt care about the " little guys" anymore and that their " new improved support" system is merely a front to hide behind the poor customer service which is actually provided to their clients. I can see from other reviews on Hellopeter that I am not the only person getting ********** on the fibre packages. Shame on you Afrihost. I wonder, do you actually ever honor your " Double your money back" guarantee as posted on your website?!?! Now time for attorneys ...