pay for 10 mb/s and get < 3ms/s

I have been a customer of afrihost for close to a year now.<br> <br> I signed up for an unshaped capped 10mb/s 75gb line.<br> <br> Since the start I have been complaining about slow speeds (< 3mb/s)<br> <br> Afrihost responds and \stabilises"line but speed never increases.<br> <br> My line sync is never above 4mb/s.<br> <br> Why am I charged R700 for a 10mb/s line?<br> <br> If I do not get a response from them on this I will be forced to cancel with them"""