1 reviews | Active since Sept 2012
Pay extra get half
I have subscribed to the Afrihost + service since it was introduced and this month did not get the double cap as per the service i pay for. I logged this earlier in the week with a consultant who assured me it was an error on their system and that it would be rectified by that evening. Today still nothing added and i am about to hit the current Cap which means i get either throttled (if the other + service i pay for actually kicks in ) or totally disconnected. I tried again to contact someone this morning with no luck and when phoning get told office hours will begin again Monday morning. This is not the first time since Afrihost sold their soul that the service has been terrible and they have breached contract.<br> <br> At this rate they can kiss the best ISP award goodbye if other people who are paying for the same service are being ****** like i am.
We apologise for the poor support you have received from us.
You're on a custom bundle that is different from the standard bundles we offer on our website. We updated our bundle system in the middle of 2014 to introduce the double data promotion to our Capped bundles. A new per GB rate was calculated. A few clients like yourself, were allowed to keep the discounted bundle rate, which was less than the new per GB rate but these clients could not participate in any future promotions while they were still on the the custom bundle.
The double data that is available on Afrihost Plus+ will not be added to your custom bundle as you are not on a standard product that we offer. You can keep the custom bundle and continue to pay the discounted rate or upgrade to the new bundle system, where you will get the double data without having to be on Afrihost Plus+.
The top ups that have been added to your account have been set up in ClientZone. You have used up the data. You can log into ClientZone and deactivate the auto-topups and change to the new bundle rate.
Feel free to contact us at *** if you have any further questions.
Regards
The Afrihost Team
Best regards,
We apologise for the poor support you have received from us.
You're on a custom bundle that is different from the standard bundles we offer on our website. We updated our bundle system in the middle of 2014 to introduce the double data promotion to our Capped bundles. A new per GB rate was calculated. A few clients like yourself, were allowed to keep the discounted bundle rate, which was less than the new per GB rate but these clients could not participate in any future promotions while they were still on the the custom bundle.
The double data that is available on Afrihost Plus+ will not be added to your custom bundle as you are not on a standard product that we offer. You can keep the custom bundle and continue to pay the discounted rate or upgrade to the new bundle system, where you will get the double data without having to be on Afrihost Plus+.
The top ups that have been added to your account have been set up in ClientZone. You have used up the data. You can log into ClientZone and deactivate the auto-topups and change to the new bundle rate.
Feel free to contact us at *** if you have any further questions.
Regards
The Afrihost Team
Best regards,