PATHETIC USELESS PEOPLE TO DEAL WITH

We intialled advised that Afrihoat coves my complex by a very useless *********** satff member.They were quick to send the router which I paid the couriers fees for.After many days back and forth none of the useless satff could assit.Than today we are advised "Sorry but we DONT COVER your complex"The call centre shows no remorse for the inconvenience.As it has now been 2 ****** weeks with the run around.I queried refund for the courier fees.I am blatantly told that they will arrange for the collection of the router and only once they receive the router I must call for a refund.Bare in mind I was deducted the same day for the delivery.So why must I wait for my refund after it has been collected.Sorry but not sorry i will sell the router to recop my money.This has been a very painfull experience with a company that has useless people that have no people skills working for them.