Pathetic Support on Critical Service delivery APP

After 5 days, 38 e-mails, numerous phone calls and explanations of the critical issues not able to get the PANIC App emergency onto the sql database, I get told it is weekend and the did not do any upgrades, Then the system functions correctly to just crash after a couple of hours again. Proof of upgrades available. They are ignoring my stress level issues and could not care less. Requested Gian's mobile number as he is not answering my e-mails neither. Forward my issues to all known e-mail addresses just to get any kind of response. No success. I am beyond disappointed in their level of service. They seems to not understand the critical aspect of a emergency service.