Pathetic services from Afrihost

My Husband took out the Fibre special in January 2019 for R 649 incl installation that expired on the 31 January 2019. this is for the 10mbp.

before deciding to go with Afrihost, we have been getting quote on Fibre, for some odd reason a service provider Axxess that we got a quote from, placed an order and he immediatly called them to cancel this. due to some miscommunication they did not cancelled it and activated the line . we did not require any installation as we already had fibre installation from last year. on the 14 January 2019, we received an email from Afrihost stating that they just need to activate or migrate our line to them and this will take 1 week. ( order number is AHB492FCC3887D , we even got debited the R 1 and received the router from Afrihost. My Husband was under the impression that Afrihost has activated us. when he received an invoice in February from Axxess he queried this as we did not approve any services from them. we received an email from Axxess stating that it has been cancelled - object num VT-NW-OB-1813 and to send this to Afrihost so they can activate this line. a guy from Afrihost called us and assisted us to activate the line however at the end it was not allowing us to be enabled, and the reason that we got that they need an email from axxess stating their services are cancelled. when my husband called Afrihiost again they now want us to pay R 995 for some activation or installation fee. i dont see why we need to pay for this as we took this out in January, we have Afrihost router all we need is just to be actiavted. there is nothing else that needs to be done. i dont see why we have a active router but no fibre

i need someone to call my husband today to sort this as we will not be paying any additional charges as your January special clearly states one price of R 649 and nothing more. if our order was not processed, why did Afrihost send us a router and sent an email to us.

we have sent several emails to Afrihost and clearly all complaints fell on deaf ears. this is totally unacceptable as we still want to use them as we have their router and just need for the line to be active. they do not have technicians that come to site so I don't see why we need to pay for an additional R 995 to something to get activated. if we got assisted before to try and active the line, why now we are told to pay an additional fee after sending them attachments of their emails confirming our order in January 2019.