PATHETIC SERVICE TO PAYING CUSTOMERS

Pathetic service. Been without internet for 2 months. On and off. Ending up to not have internet at all. Neighbours who run on thw same tower as us have internet but not us.

Been calling and trying to get it fixed as I am still paying for a service I am not receiving. We ended up buying a new router and now We are still struggling to get the new router connected. Every call enting up in "We have escalated your problem" Yesterday was the 6th escalation..... We have requested a technition to come out seeing that the problem cannot be resolved over the phone....they told us We can send the BRAND NEW ROUTER TO GERMISTON. The after houers number We got....BULL#&*@ cause the line is not AVAILABLE.

Can someone at AFRIHOST please pull up their socks and make a plan.