Pathetic Service - Simple Request!

For me to have an experience like this from a ISP, a company that deals with Network communications, but fails to assist me with a basic request is mind blowing.

There are too many mails going back and forth with support explaining myself over and over, and I am getting nowhere. Due to the amount of back and forth, I will try and summaries it.

-Background-

I work in IT/Surveillance networking,10 years of experience working with ISP and routers and switches and servers.

-Issue I came across-

I have 2 properties, and I need to access my local LAN from one property to another, so I setup a VPN server, configured port fording, but I found that the ports was not making comms out. (Afrihost ISP)

I thought maybe I am doing something wrong, so I decided to take my server to my other property and set it up (different ISP)

VPN worked!, this tells me that Afrihost is not allowing those ports out.

_Ticket opened_

I contacted Afrihost and after multiple back and forth, I get told to contact a IT person, and my request is beyond our support services.

And this is where I am left as a paying customer, after 3 weeks now of telling me in the beginning that I would be helped.