Pathetic Service from both Afrihost and Telkom

My line is with Afrihost, which was supposed to be 10mb service. After around a month of line dropping and pathetic speeds, it was finally stable at 6mbs. this was not what i was paying for so obviously i requested that somebody should fix it. thats when they sent a Telkom \genius\" who ran some tests and decided that I was too far away from the exchange. He thought it in my best interests to downgrade my line, which was stable at 6mb, to 4mb without telling me. I immmediately logged a fault with afrihost as they carry my line. the request was logged on the 7th March. till today, the 13th, the line remains the same. So therefor I am currently paying for a 10mb line and getting 4mb. A refund request was logged and ignored on the 11th. <br> Bottom line, Afrihost is completely useless at doing what they are supposed to do, and never ever leave a telkom technician unattended"