Pathetic service from Afrihost - nearly a whole month without WiFi

Hi Afrihost,

I am extremely disappointed with the level of service I’m receiving regarding my WiFi relocation. It has been almost two weeks since I submitted the request, and despite paying double the December instalment, I have had no access to my WiFi. Even after calling the customer service line and chatting to the WhatsApp consultants I’ve had no progress .

Every consultant I speak to repeats the same line — they can “comment on the profile” and I must wait around 3 weeks for feedback , after already waiting nearly two weeks. No one is willing to properly escalate the issue, and I’m told nothing can be done because you’re “waiting on Octotel”. I’m also advised that your team doesn’t work over weekends, which means even more unnecessary delays.

On top of paying for a service I cannot use, I’ve now had to spend an additional R1,000 on data just to stay connected. This is unacceptable.

I expect this matter to be addressed urgently with real action and proper communication.

Update : it’s officially three weeks with no response as to when the relocation of my WiFi will be done . Call Center agents keep telling me I need to wait for feedback. Their response “ Please note the ticket was logged today in the morning, The starndard ETA is up to 72 hours depending on the scale of the issue but they are normally quicker, the account holder's details are provided incase they need to send someone🙏”

After three weeks of continuously asking them when my WiFi will be activated.