Pathetic service from afrihost

A mere change of address has become a matter of difficulty for an afrihost consultant to assist me. Firstly, they said that the previous owners did not cancel their subscription, however they have, as vumatel has not received any premiums from them since last year June. After sending various documents to them, we were promised that on Friday a consultant will come out to install the fibre. After calling to enquire as to why no one was out to install my Fibre,as promised, on Friday, as I have been using my own data which has incurring unnecessary costs for me I was told that more documents were required from me. If only I could get a well trained consultant to assist me or if not a manager as I am sick and tired of being treated with utmost disrespect as I am a paying client. It’s either that they can do the job or they can’t because I don’t mind cancelling and moving to a different provider with professional service. I need my matter to be treated with utmost’s urgency and importance! Its completely outrageous to receive such pathetic service from such a big company like afrihost!