Pathetic Service from Afrihost

Pathetic Service from Afrihost I subscribed to fiber from Afrihost on the 22nd May and it was finally installed on the 11th July after numerous calls and follow ups with the contact center.. I have sent numerous email to managers / supervisors the CEO of Afrihost and get no response. They treat your emails as if you don't exist. I know people that have had fiber installed in their homes in the space of a day to 3 days. I have been waiting for almost 2 months now. I keep getting promises and they are all empty. The mangers don’t even have the decency to reply to my emails. I signed up for a 100mbps fiber line and the average speed I get is 5mbps. I have complained on numerous occasions and all they do is log a support ticket. But they are quick to take my money for a service they aren't providing. All the team do is log a ticket and ask me to check the lights on the router or connecting my laptop to the router. The handover process was so poor – I was asked to sign a document and that was that. I had to set up the router myself whilst on a call with their technicians as the router was not pre-installed as per the communication from Afrihost.

If you call the call center you then have to wait 40mins for the call to be answered and then another 30mins hold while the technician tries to speak to TT Connect which in most cases they cant and all they say to me is that they have logged a fault ticket. I'm so fed up and frustrated with Afrihost and their blatant lack of customer service. Be very wary when considering them as your ISP - I don't recommend them