Pathetic Service from Afrihost

I have 5 Accounts with Afrihost and the way they treat customers is pathetic.

Afrihost installed Fibre at my place and for over 1 week that they are unable to sort my modem.

When calling the call centre , the call hold times are around 40 minutes and this keeps on increasing, irrespective of the time that you call them during working hours. They don't respond to any call backs Their Whats app says they are currently offline Any messages on their app goes unanswered Any calls to the Sales Dept (which they are very quick to answer) but they tell you that its not their problem to resolve 2 mails to their CEO (get a standard response) will hand over to my Fibre Management... they are hopeless hence the escalation - is there no follow up from him to ensure resolution From 5pm , they dont answer any calls so you cant get hold of them after hours if they are so busy during the day

Looks like they have now become too big to worry about customers I have asked them to cancel all my services with them as they dont know how to treat customers.