Pathetic Service

Afrihost has by far the worst service desk to date. Their sales team are fantastic and will sign you up with them in a matter of minutes, but don't expect anything further from them. They are super fast to setup debit orders and take your money, however if you query with them regarding the non existent service, you will be lucky to even get a response out of them a week later - and even then, their team lacks the literacy s****s required to even read the issue at hand. We have had an issue with them for the last 3 months where they debit our account for a fibre connection that does not exist, then when we inquire as to how and when the issue will be rectified, we get zero response. Their "Contact us" page does not let you contact them at all, but rather gives the convenient "We will call you back" option - 2 weeks later, still no call. "Get hold of us on Whatsapp", and then you get told they cannot help you and that you need to email the fibre department, so basically they just hide behind systems that aren't worth anything and do not resolve any issues. I have sent multiple emails every day since they started debiting our account, I have even cc'd in Gian Visser (The CEO of Afrihost) in the hopes that maybe we would get some sort of response to the issue at hand - to date we have not heard anything back - yet the debit order for July went off again today for the 3rd month in a row. I would most certainly not recommend Afrihost to anyone looking for an internet connection - its easier finding hen's teeth than a response to their own mess ups.