Pathetic Service

I have my fibre through Afrihost, no issues whatsoever since September, even got upgraded for free in December.

This month I was charged and additional R120 and got told that Openserve increased their prices. I've been told for three past 2-3 days now by an Afrihost agent that communication was sent in January however, I've advised you guys that I have never received any communication in almost all my emails to you guys since!!

My takeaway is that nobody has been reading my emails thoroughly and even after I requested a call back by someone in a senior position the agent went onto say that I need to check my emails for January, even after I advised I NEVER received this communication.

No resending of the email, no telling me which email address it was sent from, nothing! Not even a specific date to say when this was sent, if it even was sent.

This needs sorting out ASAP because even though I require internet and everything is great, the service received is pathetic to say the least. Even the WhatsApp correspondence from the agent was outright *** with them just sending me a screenshot to say its increased.

It would be decent to have known and prepare for an increase instead of being surprised knowing I NEVER received any communication.