Pathetic service

I upgraded my line speed in August to 1000mbps in August. Even when connected with an Ethernet cable I am still only achieving at most 260mbps.

Afrihost refuses to co-operate. Each time I use the WhatsApp line I get told to do three tests with an hour break in between each test.

I have decided to call today and Dominque answered my call - I requested to have a conversation with the Manager. Domique informed me that the Manager did not want to speak to me because he stated that Domique could assist. I insisted that I speak to manager - well Domique has left the call on hold music for nearly two hours!!!

Afrihost is quick to bill me each month but they are unable to sort out a line issue. I am even more upset that I am expected to trouble shoot my own issues yet Afrihost does not realise the need to send out a technician to assist.