Pathetic Service Delivery

It shouldn't take half a month to settle this, this should be a week to a week and a half tops (here you could correct me if im wrong).

My issue here, is that there seems to be a different story, first I get told that they will call me to arrange an appointment, then they tell me that the order was cancelled, then they tell me they need consent from the landlord. So, my question is what is the real story here?

Its pathetic that you prepared to pay the money, yet you need to run after them and constantly follow up, only to get excuses, instead of an actual solution.

If this is where the problems start, imagine the service after its installed eventually, which would be when? April 2022?!