pathetic service

Hi

I have experienced the worst service ever from Vumatel and Afrihost. Since Monday morning by 8am I have been trying to get issue sorted via their whatsapp line as well as calling them, asking Vumatel, Afrihost and Payfast for an update. My service has been suspended due to having my card upgraded and I completely understand that it could have been resolved had I called prior to it being month end, but due to card ***** this was out of my control and all I would like to do is pay my account so that I could use the services again but the frustration of being on the line with Vumatel and then Afrihost and then Vumatel and Afrihost is the worst experience to date. I have called Vumatel as well as Afrihost's offices several times have spoken to several staff members who promised that they would be able to try and assist as best as possible but failed to do so and I am still sitting with the same issue. on Tuesday I spoke to Cynthia who promised that someone would call me with feedback before 10am on Wednesday morning however it is close to 3pm and still no feedback. I have been pushed from pillar to post, from calling Afrihost, to calling Vumatel, and then calling payfast. everytime one supplier does not take any responsibly or accountability and says it is the other company where the problem lays at and no one can give me an answer.

In my opinion this is the worst service experience. I just want to pay the account and get it reactivated so that I can continue using the services, how difficult could that be?