Pathetic service! Constant hosting problems and non-delivery of promised LTE services

<p>As a business owner, I have several websites hosted with Afrihost. We constantly experience email server issues, as well as our sites being down from time to time during the day. Despite multiple complaints and package upgrades, the issues persist. The support centre keeps providing me with the same old excuse, which never solves the problem. No business can afford to have email accounts that do not work or a website that is down when clients want to view your company. On top of this, I ordered LTE to be installed at my home. My order was placed almost 7 weeks ago. The router arrived in a matter of days, but then Afrihost went into communcation silence. After weeks of no communication, I eventually had to call several times and log numerous support requests to find out what was going on. I was then told that I had to wait a period of 6 weeks from the date of order for my installation, which was not initially clearly disclosed. Frustrated and in need of internet services, I waited the 6 week period as promised by their support agent (Warren). 6 weeks came and went and still no communication. I have since logged support requests over the last 3 days with absolutely no reply whatsover. They cannot even answer me with a simple update. After being *****ed around by Afrihost for almost 2 months and not having received my services as promised, I cancelled my order. They were lighting fast to cancel, literally done in a matter of minutes (a complete contradiction of service delivery as you'd think they actually want business), but then had the cheek to send me an invoice for cancellation, amounting to R673.90. How can I be billed for a service that I clearly never received??? Afrihost is no better than the likes of Telkom. Pathetic!</p>