Pathetic Service and Weak Delivery on Promises

I have been a loyal customer of AfriHost for the past two years and, up until two months ago, had little reason for complaint. <br> <br> In September however, I received atrocious internet service. So slow that I was unable to even log onto the Support website and issue the complaint. On a 2mbps line I often experienced line speeds of below 10kpbs. I issued a complaint and argued that my service was so bad as to be unusable and that I should be refunded. I was moved over to AfriHost's new server and promised by Leocadia that I would be refunded in proportion to the period of poor service that I had received at the end of the month.<br> <br> Following my move to Afrihost's new server, my connection improved. However, come October and again I am receiving atrocious speeds. I have issued three support requests this month and received no feedback. I also asked several times for the refund that was promised to me at the end of September. Today I finally received a refund of R15. I feel insulted. I received unusuable service for much of September, and almost the entire October thus far. Still no word from them on any attempt to correct this.<br> <br> AfriHost promises great service. Fails to live up to it.