Pathetic service and ongoing line issues

<p>I have an 8mbps line with Afrihost </p> <p>For the last 4-6 weeks I have had an issue with my line four times. The ADSL becomes extremely slow to the point where I cannot use the internet.<br />Each time I report it to you and you explain that there is excessive noise on the line with multiple port errors. You then log a fault with Telkom. It gets fixed within a day or two and all I get is an SMS saying issue resolved. Then the same thing happens again a week or two later and I have to phone you again.<br />Each time I am told by the operator that the line may be old and that is why it continues happening, and that I should consider cancelling or downgrading my line, or moving to fibre.<br />This is unacceptable!<br />Surely this problem can be sorted out and the line fixed permanently. Each time I speak to an operator I ask that I be phoned by someone to give me feedback and they say this is not possible.</p> <p>I also find your service very impersonal and unprofessional. Tonight I had to wait over 20 min before I could speak to an operator when calling your help line. And the fact that I am told that it is not possible to speak to someone about feedback from the problem is also unacceptable. I have asked to speak to a manager and again I am told that this is not possible.</p> <p> </p> <p>Surely a company like this can get an ADSL line sorted out without suggesting that I cancel the service. Also they should give better feedback instead of allowing customers to only be able to speak to the call centre operators</p> <p> </p>