PATHETIC SERVICE, AND A TOTALLY CONFUSED ORGANISATION

Gian,

I used to be impressed by Afrihost's level of service. Not anymore. You have destroyed your reputation in just 2 weeks.

I am speechless by the incompetency of your organisation. I ordered Fibre online, and the order never went through. I reordered it on the phone, and online with one of your call centre staff and again, was told all is well, had a router delivered to me, which took R3000 off my CC in the blink of an eye. I was led to believe; I would get fibre at home – your emails confirmed by fair assumptions. Was also told Vumatel will install within 7-10 days. All appeared well.

Then another Router is delivered. OK, great, Fibre is on its way. Wait for it. Then I am told there is no fibre in my area?! I hung my head. Why the untrue emails the first time around?

After I contact Afrihost, not the other way around, days later I am told I would be credited for the first router, and that it would be collected. That’s good. Oh wait, but no a week later nothing happened. That’s bad. On 13/7/2019 Saturday I call Vumatel, and their call centre agent tells me there is indeed fibre in my area, and Afrihost are mistaken. He signs me up for another “afrrihost” package, 100 up, 100 down. R1369.00 per month uncapped, unshaped. Tells me not to worry, all is in hand. I never hear from Vumatel again...

After again making contact wit Afrihost this week again, I am told by your firm they would get back to me about fibre in my area. No fibre in my area, its reconfirmed. I am again told I will be credited for the router, but only after Afrihost come collect it. I am still waiting since last week Tuesday 2/07/2019. Moreover, there is no fibre until September 2019 – but this is an estimate, and no one is sure. Then to top it off, I get a mysterious R99 delivery fee notice to my email, for what? And that is taken off my credit card. Theft. Gian, are you so hard up for R99? I am done with your organisation Gian, and maybe you should work at improving your poor rating on hellopeter or are you too busy promoting incompetence? Gina, kindly come get your router back, and CREDIT ME. ALSO CREDIT your R99 DELIVERY FEE. I advise you also to stop *****ing my money, although clearly you need it. Last thing, Gian, CEO, please stop sending me your promo emails. Can’t you see you have proven over the last two weeks that you can't put your money where your mouth is.