Pathetic Service - Afrihost

I’m highly frustrated as I’ve been without fibre connectivity since last week Thursday (20 June 2019). I’ve been advised by Afrihost's consultant (Jan) that the issue lies with Vumatel, and that it has since been rectified, however I’m still unable to connect to the internet even after restarting both my router and CPE and following the trouble shooting advice from Jan.

He requested that I respond to the emails I receive via the app with regards to the tests I’ve conducted, however Afrihost doesn't allow me to respond to the mails that come into my mail box and I cannot attach items onto chat box in the app.

I’ve advised Jan (the consultant) of this and he has been of absolute no help.

I wouldn't recommend Afrihost to anyone.