Pathetic service

I have recently moved house and Afrihost as a service provider is making it absolutely impossible for me to migrate my internet to the new place.

I have called them 6 times (each time, mind you, I am placed on hold for 20 minutes or longer). Every phone call resulted in someone telling me that the previous person actually did not cancel my previous line and it is pending cancellation at the end of the month (I specifically instructed that it be cancelled immediately to allow for the new owners of my old place to be able to connect their internet) but that they would “do it now”. They told me they would speak to Vumatel and that o would just have to wait to hear when a line would be installed but I had to follow up days later and was informed by Vumatel that they were actually not contacted at all. They also offer a “help service” via WhatsApp which got a 0/10 from me for being completely unhelpful.

I’m at a loss, honestly. HOW can Afrihost be number one in the country with such pathetic service??