PATHETIC SERVICE.

Iv been a customer of Afrihost for years & have never received such pathetic service! I called in October requesting a line be transferred from one profile to another, the line was instead cancelled. We tried contacting them on Sunday via their WhatsApp chat line one understood what we needed. I then called THREE TIMES yesterday, only to then call again this morning TWICE and be told an order was not submitted. I havnt had internet for 3 days & my employment depends on this. The call etiquette I received today was appalling!! You just get thrown on hold and told “you must wait for Metro Fibre”, when yesterday I was told that my line should be up and running by 18:00, YESTERDAY. It’s not rocket science to activate a line, we requested everything in due time and they did not do their job correctly! We requested this change in October, to wake up on the 1st of December with no internet and no notification as to why. Lack of attention to detail.