Pathetic Service

Good day. I logged a fault with Afrihost Wednesday morning 17 February 2021. Intermittent service experienced. Reference noTBF-***0 .I've followed up with Afrihost. Feedback Issue forward to provider(Octotel). It will take 1-3 days to resolve. Friday 19 February day 3 feedback from Afrihost"Please note that the issue has been re-logged. Fibre fault re-logged, reference no: *** You will receive an update via SMS upon feedback. Today which is day 4 without internet connection which I'm paying for consultant Mutshutshu R told me again I must just be patient "We have to wait for them to resolve we did esclate yesterday" Octotel and Afrihost is quick to install devices/ new business but after service suck. Pathetic to the core. I work from home and require my internet to generate income. I'm sure Octotel technicians are not available today and will have to wait untill Monday. Pass the buck is always the easy way out Afrihost.