Pathetic service!

They don’t have technicians to come out and assist when there’s something wrong and there’s often something wrong with their services. So don’t take out anything with them unless you are 100% sure you will never need their help with a fault of any kind. They don’t help, they make you fix everything yourself and just make you hard reset your routers continuously and then when it’s all messed up, they say they will get back to you and they never do. And then you have to end up spending money to get your own technician out to fix their mess.

Update to my complaint that I made a year ago. Considering the inconvenience trying to change service providers, I stuck with Afrihost and now I’m regretting it. They contacted me after a year saying there’s an amount outstanding on my account of R1294 when I pay them R3292 every single month so who knows how only R1294 is outstanding. First it was from November 2023, then it was December 2023 and now it’s January 2024 that the amount is outstanding from, and they decide to alert me about this a year later, zero communication in between and my services have been running. Regardless, I paid the the amount to ensure that I don’t get suspended, but guess what, today I get all 4 of my lines suspended because they say a portion of my amounts are outstanding so they suspend R3292 worth of services, meanwhile it’s already been paid. And as usual, no one is available to help.

Worst service provider ever, things only run well when you don’t need support and assistance. The minute you need help, you are doomed!