PATHETIC SERVICE!!!

I would like to express my utter disgust with Afrihost service!

Firstly, try calling them at any given point in time. You will most certainly hear a message that says please be patient we are experiencing high call volumes. Well this just goes to show how many unhappy customers are calling in for there to be high call volumes 24/7. You will wait forever and a day on that call as well!

Moreover, there is absolutely no urgency when there is a problem with your Wi-Fi.

My Wi-Fi stopped working on Thursday evening 24 Nov 2022, I sent a message via their WhatsApp at 19h11 the same evening. At quarter to three the NEXT DAY, nobody had the decency to reply to my message. I had to contact them again and then they tell me that I should log a fault and wait 48 hours. In this day and age where Wi-Fi is a necessity they tell me to wait 2 days. So not only have I been down for a day already but they want me to wait 2 more days. There is absolutely no urgency with these guys yet they take our money religiously every month.

I then called the useless call centre to speak to a manager and the lady, Thando, said that she will log a note for the manager to call me. Well as you can guess, it’s been 5 hours and nobody has called me.

Where is the urgency to retain your existing customers?? What happened to going over and beyond, being pro active and going the extra mile??? As mentioned, Wi-Fi has become a basic necessity and if a client is down, you should move heaven and earth to get them up and running in no time. With so many other service providers around you should do everything to keep your existing clients happy and not let them wait for 2 days!! What do you expect them to do for 2 days, in my case 3 days?? People are unable to function without Wi-Fi these days. We rely on Wi-Fi for communication, emails, WhatsApp messages, WhatsApp calls, watching tv, ordering food etc etc…Are you saying that we must do without all of these for 2 Days??

I am totally disappointed dissatisfied with your sub-standard service.