1 reviews | Active since Sept 2016

21 Sept 2016, 19:53

PATHETIC service

<p>Over the last few years I have made use of mobile data from all the providers. Since the beginning of Afrihost's mobile service offering there has been a problem where randomly through the month one's account shows capped when in fact it is NOT capped and there is data on the account.</p> <p> </p> <p>I have complained to MTN many many times and every few months I try to use their service to see if it's solved but again and again it happens. Recently a family member needed internet and the only signal was MTN so I tried afrihost again. For the third time in two months we have arrived at the you are capped page and yet we have 2.6 Gb left on the sim card.</p> <p> </p> <p>This seems to me to be a cheat so that you dont make use of your data as now I cannot use it and often this happens near the end of the month and then she just goes without or has to visit a friend for internet.</p> <p> </p> <p>The worst part of it is that I know many of the guys and visit the head office often and always remind them of it.. have opened tickets and still the problem persists. The fact that they have never fixed this or even released a status report regarding this is nonesense and regarding what they say I would NOT recommend afrihost mobile.</p>

0
Replies (0)