Pathetic service

<p>I have been with this SP for years. In the beginning service was excellent. As of late service has deteriorated to almost non-existance. I have 2 managed DSL lines and a 100GB capped account. I logged a call on Friday 15th July. First response was only on SATURDAY 16th July, and after responding to same, the next response was almost 9 HOURS later. I managed to sort the issue after several hours of Googling, etc. I was then told to rather opt for the 'Call-back' or "SMS" options.</p> <p>Yesterday, 25th July, I again had to log a call, this time using the 'Call-back' AND 'SMS' options. This was at 19:27.</p> <p>I received the first call only at 22:25, almost 3 HOURS later, and the excuse was that they are extremely busy. Pathetic service!!!</p> <p>I have consequently, after the incident on the 15th July, cancelled all my services with this SP, and moved to another SP, BUT because I need to give at least one month's notice, my line will only be released at the end of August, and in the mean time I am just not receiving ANY service at all.............</p> <p>This to me is <strong>pathetic</strong>, and seems like they are now being super spitefull</p> <p>It seems that because I have cancelled my contract, they are being super slow in offering me the service THAT I AM STILL PAYING FOR until the end of August!!!</p> <p>I have checked the ranking of this once excellent SP, no wonder they are now only listed way down at 7 in the top 10 - Must be because of this pathetic service!!!</p>