Pathetic service

No internet connection for 48hours. Afrihost decides to change the resolution time to from 24-48 hours to 24-72 hours. No one has bothers to make any contact to reialve the matter and I keep getting excuses about the matter being escalated. I am constantly following as afirhiat says that they will keep me updated but they never do anything. Can someone competent contact me to sort this out!!! What am I paying for - 2 days without internet connect but afrihosts promptly collects the debit order but doesn't provide the service.