PATHETIC SERVICE

We have had an issue for the 3rd day now in a row. When our power is out due to loadshedding there is no connection to the internet from our router. So I logged an issue via WhatsApp and I spoke to Leticia N. She told me to plug out the ONT for 5 minutes and plug it back in. The issue was not resolved and it did nothing. So I waited for her to log a ticket with Openserve. Upon returning she tells me she cannot log a ticket because they are aware of the issue. I asked her how long this will take to be restored because we have no wifi when there is no power. She tells me to wait for the power to come back on. Everytime I ask her how long it will take for them to resolve the issue on our line, she simply forwards me the same message again and again saying we have to wait until power is back on. Your service is ridiculous and there is no customer satisfaction. We are paying for a service and you simply tell us that we will not have wifi when the power is off and we should just accept it since you are not keen to assist in finding out from Openserve if they are actually going to fix this problem. If you cannot deal with the company you are renting a line from then why offer a service???. Our router is connected to a backup battery that we bought and never had this issue but seems like it will never be resolved as Afrihost is not keen on working for their money. They simply want to sit back and earn.