Pathetic Service.

Ordered new fibre with Afrihost. Chose option to have the router pre-configured. Installation and delivery was lighting fast but that’s when the issues started. Router was unconfiqured even though a printout was received with the requested configured details. After the tech from Linklayer was out he said we need to contact Afrihost to activate. Tech said we need to wait for LOS light to come on and would take a few hours. 6 hours later making contact again the new Tech said no the LOS light needs to be off! Back and forth for 2 days now first needing a Lan port on the laptop that doesn’t have. Then we need it, then we don’t. Afrihost says it’s Linklayer, Linklayer says it’s Afrihost. Attempting to make contact with a manager has failed. Still stuck, no service.